Contract Administrator Job Vacancy – Ghana

Job Title: Contract Administrator (12 months FTC)

location: Accra, Ghana

Company: Association of International Certified Professional Accountants

Duties and Responsibilities

  • Provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins, open days, and outbound campaigns
  • Conduct regular customer service support through inbound calls, e-mail, walk-ins, and external/internal post from students and members
  • Provide a high level of support for exam entry in a variety of ways, including inbound calls, e-mail, walk-ins, outbound campaigns, and face-to-face assessments
  • Provide a high level of support for member conversion in a variety of ways, including inbound calls, e-mail, walk-ins, outbound campaigns, and face-to-face assessments
  • Anticipating consumer issues and needs by having appropriate product awareness
  • Responding quickly to customer complaints, whether by phone, e-mail, or in person
  • Providing product and service information to members and students
  • Update CRM with service requests for all customer experiences.
  • Have a high degree of support for outbound campaigns (Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery, and Timed off)
  • Ensure that all future student inquiries are entered into CRM as prospective students.
  • When required, provide assistance to internal customers

Contract Administrator Desired Skills and Experience

Key abilities and skills includes;

  • Optimistic mood and high energy
  • Ability to present
  • Computer literate ( Word, Excel, internet, emails)
  • Worker who is responsible, dedicated, and dependable.
  • Excellent interpersonal skills, including the ability to communicate on a variety of levels.
  • Appropriate phone etiquette and speech
  • Capable of working under duress.
  • Member of a community
  • Spoken and written English
  • Take pleasure in collaborating with others
  • Excellent listening and communication abilities

Contract Administrator Qualifications and Expertise

  • Customer Service
  • Administration skills
  • CRM/ Call Center
  • HND or Degree of Marketing

How to Get Started


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