Job Title: Contract Administrator (12 months FTC)
location: Accra, Ghana
Company: Association of International Certified Professional Accountants
Duties and Responsibilities
- Provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins, open days, and outbound campaigns
- Conduct regular customer service support through inbound calls, e-mail, walk-ins, and external/internal post from students and members
- Provide a high level of support for exam entry in a variety of ways, including inbound calls, e-mail, walk-ins, outbound campaigns, and face-to-face assessments
- Provide a high level of support for member conversion in a variety of ways, including inbound calls, e-mail, walk-ins, outbound campaigns, and face-to-face assessments
- Anticipating consumer issues and needs by having appropriate product awareness
- Responding quickly to customer complaints, whether by phone, e-mail, or in person
- Providing product and service information to members and students
- Update CRM with service requests for all customer experiences.
- Have a high degree of support for outbound campaigns (Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery, and Timed off)
- Ensure that all future student inquiries are entered into CRM as prospective students.
- When required, provide assistance to internal customers
Contract Administrator Desired Skills and Experience
Key abilities and skills includes;
- Optimistic mood and high energy
- Ability to present
- Computer literate ( Word, Excel, internet, emails)
- Worker who is responsible, dedicated, and dependable.
- Excellent interpersonal skills, including the ability to communicate on a variety of levels.
- Appropriate phone etiquette and speech
- Capable of working under duress.
- Member of a community
- Spoken and written English
- Take pleasure in collaborating with others
- Excellent listening and communication abilities
Contract Administrator Qualifications and Expertise
- Customer Service
- Administration skills
- CRM/ Call Center
- HND or Degree of Marketing
How to Get Started
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