Eatery Manager

Key Responsibilities:

Staff Management:

• Recruit, hire, train, and supervise kitchen and front-of-house staff.
• Create and maintain staff schedules, ensuring proper coverage during peak hours.
• Provide ongoing performance feedback and conduct regular evaluations.
• Address any employee issues, conflicts, and concerns promptly and professionally.

Customer Service:

• Ensure excellent customer service is provided at all times.
• Handle customer feedback and complaints effectively, striving for customer satisfaction.
• Train staff to provide a welcoming and friendly atmosphere.

Menu and Food Quality:

• Develop and update the menu in collaboration with the chef or kitchen staff.
• Ensure the consistent quality and presentation of food items.
• Monitor food safety and hygiene standards, following local health regulations.

Financial Management:

• Manage the eatery’s budget, control costs, and maximize profitability.
• Monitor sales, expenses, and inventory levels.
• Implement pricing strategies and promotions to boost revenue.

Operational Efficiency:

• Streamline day-to-day operations, including order processing, food preparation, and serving.
• Implement and enforce standard operating procedures (SOPs) to maintain consistency.
• Oversee inventory management and supplier relationships.

Marketing and Promotion:

• Plan and execute marketing initiatives to attract and retain customers.
• Utilize social media, advertising, and local partnerships to increase visibility.
• Monitor and respond to online reviews and engage with the community.

Compliance and Licensing:

• Ensure the eatery complies with all health, safety, and food regulations.
• Maintain up-to-date permits, licenses, and inspections as required by local authorities.

Reporting and Analysis:

• Generate reports on sales, expenses, and key performance indicators.
• Analyze data to make informed decisions and improvements.

Facility Maintenance:

• Oversee the cleanliness and maintenance of the eatery.
• Arrange for repairs and renovations when necessary.

Leadership and Team Development:

• Foster a positive work environment and promote a strong team culture.
• Provide training and development opportunities for staff.

Qualifications:

• Previous management experience in the restaurant or food service industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of food safety and health regulations.
• Budgeting and financial management skills.
• Customer-focused mindset.
• Flexibility and adaptability in a fast-paced environment.

The Eatery Manager plays a crucial role in ensuring the success and reputation of the establishment, and their responsibilities extend to various aspects of running an eatery effectively and profitably.

Location: Accra

Employment Type: Full Time

NB: Applicants should be around Botwe, Madina, East legon and its environs