Eatery Manager

MigMarces Enterprise

Food Services & Catering

Hospitality & Hotel ₵ Confidential

Job Summary

The Eatery Manager is responsible for overseeing the daily operations of the eatery, ensuring the efficient and profitable running of the establishment. This role involves managing staff, implementing policies and procedures, maintaining a high standard of food quality and service, and meeting financial goals.

Minimum Qualification: Diploma
Experience Level: Entry level
Experience Length: 2 years

Job Description/Requirements

Key Responsibilities:

Staff Management:

  • Recruit, hire, train, and supervise kitchen and front-of-house staff.
  • Create and maintain staff schedules, ensuring proper coverage during peak hours.
  • Provide ongoing performance feedback and conduct regular evaluations.
  • Address any employee issues, conflicts, and concerns promptly and professionally.

Customer Service:

  • Ensure excellent customer service is provided at all times.
  • Handle customer feedback and complaints effectively, striving for customer satisfaction.
  • Train staff to provide a welcoming and friendly atmosphere.

Menu and Food Quality:

  • Develop and update the menu in collaboration with the chef or kitchen staff.
  • Ensure the consistent quality and presentation of food items.
  • Monitor food safety and hygiene standards, following local health regulations.

Financial Management:

  • Manage the eatery’s budget, control costs, and maximize profitability.
  • Monitor sales, expenses, and inventory levels.
  • Implement pricing strategies and promotions to boost revenue.

Operational Efficiency:

  • Streamline day-to-day operations, including order processing, food preparation, and serving.
  • Implement and enforce standard operating procedures (SOPs) to maintain consistency.
  • Oversee inventory management and supplier relationships.

Marketing and Promotion:

  • Plan and execute marketing initiatives to attract and retain customers.
  • Utilize social media, advertising, and local partnerships to increase visibility.
  • Monitor and respond to online reviews and engage with the community.

Compliance and Licensing:

  • Ensure the eatery complies with all health, safety, and food regulations.
  • Maintain up-to-date permits, licenses, and inspections as required by local authorities.

Reporting and Analysis:

  • Generate reports on sales, expenses, and key performance indicators.
  • Analyze data to make informed decisions and improvements.

Facility Maintenance:

  • Oversee the cleanliness and maintenance of the eatery.
  • Arrange for repairs and renovations when necessary.

Leadership and Team Development:

  • Foster a positive work environment and promote a strong team culture.
  • Provide training and development opportunities for staff.

Qualifications:

  • Previous management experience in the restaurant or food service industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Knowledge of food safety and health regulations.
  • Budgeting and financial management skills.
  • Customer-focused mindset.
  • Flexibility and adaptability in a fast-paced environment.

The Eatery Manager plays a crucial role in ensuring the success and reputation of the establishment, and their responsibilities extend to various aspects of running an eatery effectively and profitably.

Location: Accra

Employment Type: Full Time

NB: Applicants should be around Botwe, Madina, East legon and its environs

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