Head – Customer Care Service

Job Description

Control of the consumer experience and the facilitation of organic growth
Taking responsibility for consumer concerns and seeing them through
Document writing is what you excel at.
Capable of defining a specific objective and deploying mission-focused strategies
To improve customer satisfaction, engagement, and retention, as well as to meet or exceed expectations.
In collaboration with the CEO, develop service processes and standards.
Compile reliable reports by analyzing statistics.
Mentor and cultivate customer service representatives, and create an atmosphere where they can thrive.
Keep up with business trends and apply best practices to areas where you can improve.

Customer service support experience is a plus.
Excellent understanding of management techniques and approaches
Working knowledge of databases and resources Proficiency in English
Awareness of the most recent technological developments and applications in the industry
Strong client-facing and communication skills Ability to think creatively and lead
Orientation of Customer Service
A bachelor’s degree or master’s degree in business administration or a related field is required.