- Control of the consumer experience and the facilitation of organic growth
- Taking responsibility for consumer concerns and seeing them through
- Document writing is what you excel at.
- Capable of defining a specific objective and deploying mission-focused strategies
- To improve customer satisfaction, engagement, and retention, as well as to meet or exceed expectations.
- In collaboration with the CEO, develop service processes and standards.
- Compile reliable reports by analyzing statistics.
- Mentor and cultivate customer service representatives, and create an atmosphere where they can thrive.
- Keep up with business trends and apply best practices to areas where you can improve.
- Customer service support experience is a plus.
- Excellent understanding of management techniques and approaches
- Working knowledge of databases and resources Proficiency in English
- Awareness of the most recent technological developments and applications in the industry
- Strong client-facing and communication skills Ability to think creatively and lead
- Orientation of Customer Service
- A bachelor’s degree or master’s degree in business administration or a related field is required.
Mode of Application
Closing Date: 1st June, 2021.
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