Head – Customer Care Service

Job Description

  • Control of the consumer experience and the facilitation of organic growth
  • Taking responsibility for consumer concerns and seeing them through
  • Document writing is what you excel at.
  • Capable of defining a specific objective and deploying mission-focused strategies
  • To improve customer satisfaction, engagement, and retention, as well as to meet or exceed expectations.
  • In collaboration with the CEO, develop service processes and standards.
  • Compile reliable reports by analyzing statistics.
  • Mentor and cultivate customer service representatives, and create an atmosphere where they can thrive.
  • Keep up with business trends and apply best practices to areas where you can improve.


  • Customer service support experience is a plus.
  • Excellent understanding of management techniques and approaches
  • Working knowledge of databases and resources Proficiency in English
  • Awareness of the most recent technological developments and applications in the industry
  • Strong client-facing and communication skills Ability to think creatively and lead
  • Orientation of Customer Service
  • A bachelor’s degree or master’s degree in business administration or a related field is required.

Mode of Application


Closing Date: 1st June, 2021.

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