National Identification Authority Recruitment 2021

1. The National Identification Authority (NIA) is seeking applications from suitably trained, goal-oriented, and results-driven Ghanaians for various positions at its Regional and District Offices, as described below:

• Officer in Charge of Regional Registration (RRO)
• Officer in Charge of Regional Administration (RAO)
• Officer of Technical Assistance Assist (ATSO)
• Officer in Charge of District Registration (DRO)
• Assistant to the Head of Administration (AAO)
• Technical Enrolment Officer’s Assistant (ATEO)
• Assistant to the Registrar (ARO)

A. Area REGISTRATION OFFICER 2. MANDATE (RRO)

Responsibilities and Duties

A Regional Registration Officer’s roles and duties will include:
Managing the day-to-day operations of the Regional Office; supervising the operations of several NIA district registration offices; leading a team to oversee the Regional Office’s day-to-day operations;

• Ensure the smooth functioning of the NIA offices in the Region and efficiently supervise workers in order to achieve operational targets;
• NIA’s work will be advanced by establishing relationships with local authorities and promoting successful public relations.
• Creating District Offices and assisting NIA in hiring personnel throughout the Region;
• Regional project and program preparation and implementation;
• preparing the Region’s procurement requirements;
• Managing regional priorities and executing strategies to ensure regional activities are of high quality and cost-effective;
• At the regional level, managing all registration and card issuance activities;
• Assuring the highest degree of organizational excellence;
• Taking the lead in providing customer-centric services;
• ensuring that all complaints are reviewed and resolved as soon as possible;
• Creating and sending information on the activities of the Regional and District Offices on a regular basis;
• Examining the output of employees in the Region;
• Organizing and carrying out training programs for all Area workers, including those at the Premium Centers;
• Taking on the role of monitoring registration operations in the Region;
• Coordination of the safe and secure transport of registration equipment, supplies, and personalized ID cards throughout the Region;
• ensuring that all occupational health and safety rules, as well as public service policies and procedures, are followed;
• All technological faults beyond first-level maintenance must be reported immediately, and all defective machines must be transported to the headquarters;

Performing any other duties that the Executive Secretary can delegate from time to time.

Experience and Qualifications

• A master’s degree or equivalent professional qualification in the social sciences, law, business, computer engineering, computer science/information technology, or a related discipline from a recognized university;
• Prior to joining NIA, you must have at least two (2) years of post-qualification job experience integrating policy and organizational leadership.
• A minimum of two (2) months of work experience with NIA; evidence of National Service completion.

Skills and Competencies
The following conditions must be fulfilled by the applicant:

Outstanding leadership abilities;

• High levels of competence and integrity;
• sound decision-making abilities;
• Skills in strategic planning and success management;
• Communication and interpersonal skills that are excellent and effective;
• Strong quantitative, analytical, and problem-solving abilities;
• Negotiation, persuasion, and dispute resolution abilities;
• Excellent capacity to compose reports;
• Ability to work under pressure and meet deadlines;
• Agility and ability to work under pressure;
• Fluency in written and spoken English;
• fluency in at least one Ghanaian language;
• knowledge of at least one other Ghanaian language is an advantage;
• knowledge of at least one other Ghanaian language is an advantage;
• Microsoft Office knowledge;
• Acceptance of a position in any place across the globe.

REGIONAL ADMINISTRATIVE OFFICER (RAO)

Responsibilities and Duties
You will report to the Regional Registration Officer and be responsible for the following responsibilities as Regional Administrative Officer:

• Assisting the Regional Registration Officer with administrative and office management responsibilities;
• Coordination of general administrative services at the regional level, including transportation, inventory management, and procurement;
• Keeping track of the office calendar, scheduling meetings, and filing documents;
• Contributing to the growth of the regional office’s budget and procurement plans;
• Creating administration reports for the company on a weekly, quarterly, and annual basis in his area.
• Providing feedback for the production of effective operating frameworks and manuals to ensure regulatory enforcement and corporate policies/standards;
• ensuring that the region’s registration materials and logistics are used wisely and adequately accounted for;
• Assisting with the preparation, scheduling, and deployment of personnel and supplies for out-of-office registration exercises.

Qualifications and Experience

• A Master’s Degree in the Social Sciences, Law, Computer Engineering, Computer Science/Information Technology or a related discipline from a recognised tertiary institution or equivalent professional qualification is required;
• At least one (1) year post-qualification working experience which combines strategy and operational leadership prior to working with NIA;
• A minimum of three (3) months working experience with NIA;
• Proven completion of National Service.
  Competencies and Skills The successful applicant must have the following:
• Excellent communications and interpersonal skills;
• Teamwork and collaboration skills;
• A high sense of integrity and maturity;
• Performance and Project management skills;
• Strategic planning and performance management skills;
• Strong analytical, quantitative and problem-solving skills
• Agility and ability to work under pressure and meet deadlines;
• Fluency in written and spoken English;
• Fluency in at least one Ghanaian language;
• Working knowledge of one other Ghanaian language is an advantage;

 

Proficiency with Microsoft Office;

• Having a license to practice as a Commissioner for Oaths is an advantage;
• Willingness to accept job postings to any part of the country.

 

C. ASSISTANT TECHNICAL SUPPORT OFFICER (ATSO)

Duties and Responsibilities

The Assistant Technical Support Officer under the general guidance of the Regional Registration Officer and District Registration Officer, shall have the following responsibilities:

•  Installing and configuring computer hardware, operating systems, licenses and applications;
• Monitoring and maintaining computer systems and networks;
• Troubleshooting system and network problems either in person or remotely, diagnosing and solving hardware or software faults;
• Replacing mobile registration workstation, printer and printer server parts as required;
• Managing multiple cases and requests at one time;
• Setting up new users’ accounts and profiles and dealing with password issues;
• Supporting the roll-out, implementation, testing and evaluation of new technology and applications;
• Assisting with the implementation of technical policy on the online presence, design, integration, content management, maintenance support of websites and intranet;
• Conducting networks and electrical safety checks on computer equipment;
• Providing daily, weekly, monthly and regular reports including procedural documentation and relevant reports;
• Escalating unresolved issues and faults to the Technology and Biometrics Department;
• Capturing onto the enrolment system, the personal information of applicants as recorded on the Registration Application Form;
• Capturing the biometric information such as the fingerprints, irises and pictures of applicants using a Mobile Registration Workstation (MRW);
• Ensuring the accurate capture of data input(s) received from the Assistant Registration Officer(s);
• Managing the printer and print server to ascertain the status of National Identity cards in print;
• Printing and issuing National identity cards to applicants;
• Printing, sorting, shipping and issuance of National ID cards in backlog to designated District Registration offices;
• Assisting in the conduct of training and orientation for the Assistant Technical Enrolment Officers (ATEOs);
• Performing any other duties that would be assigned by the Executive Secretary or the Regional Registration Officer from time to time.

 

Qualifications and Experience The Applicant must have:

• A minimum qualification of a Bachelor’s Degree in Computer Science, Computer Engineering, Management Information System (MIS) or related discipline from a recognised tertiary institution or equivalent professional qualification;
• At least one (1) year post-qualification relevant working experience which combines basic information technology and computer networking and hardware prior to working with the National Identification Authority
• A minimum of six (6) months working experience with NIA;
• Proven completion of National Service.

 

Competencies and Skills

• A high sense of integrity and maturity;
• Excellent leadership skills;
• Ability to think logically;
• Possession of a good memory of how software and operating systems work;
• Highly computer literate;
• Excellent communication and interpersonal skills;
• Willingness to work for long and at odd hours;
• Ability to work well in a team;
• Able to handle large numbers of requests and assignments and supervise the data collection process;
• Ability to deal effectively with challenging field operational issues;
• Ability to work with little or no supervision;
• Agility and ability to work under pressure and meet deadlines;
• Fluency in written and spoken English;
• Excellent Report Writing skills;
• Willingness to accept posting to any part of the country.

D. DISTRICT REGISTRATION OFFICER (DRO) – DISTRICT HEAD

Duties and Responsibilities

The District Registration Officer (DRO) under the general guidance of the Regional Registration Officer, shall be responsible for the following duties:

• Overseeing the operations of the NIA District Office;
• Managing the day-to-day affairs of the District Office;
• Providing efficient and effective management and administration, and upholding NIA’s standards of excellence and service;
• Liaising with the contact persons of institutions and property owners of facilities where NIA offices are located or where registration exercises will be conducted;
• Ensuring the availability of conducive atmosphere for the smooth registration of applicants especially the vulnerable and people with special needs;
• Providing input for the development of the budget and procurement plans of the District;
• Leading the delivery of customer-based services;
• Collaborating with MMDAs to ensure effective implementation of registration exercises in the District;
• Conducting staff appraisals within the District Office as may be required;
• Preparing staff performance reports for presentation to the Regional Registration Officer and Management;
• Preparing and submitting weekly, monthly, quarterly and annual reports of the District Office to the Regional Office;
• Providing inputs for the development of appropriate operational systems and manuals to ensure compliance with statutory regulations and corporate policies/standards;
• Ensuring that complaints from applicants, holders of National ID cards, users of verification services and the general public are promptly investigated and addressed;
• Organising and implementing training programmes for staff in the District;
• Ensuring the adherence by staff to standard operating procedures and instructions issued from time to time by the Authority;
• Ensuring the discipline and welfare of staff in the District;
• Ensuring that logistics assigned to the district office are used judiciously and properly accounted for;
• Facilitating the safe and secure deployment and storage of registration materials and logistics in the district as well as their maintenance;

Performing any other duties that may be assigned by the Executive Secretary.

 

Experience and Qualifications

• A Master’s Degree in the Social Sciences, Business, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification is required;
• At least two (2) years post qualification working experience which combines strategy and operational leadership prior to working with the National Identification Authority;
• Working experience with the National Identification Authority for at least three (3) months is required;
• National Service has been shown to have been completed.
• Competencies and Skills The successful candidate must possess the following qualifications and skills:
• Outstanding leadership abilities;
• Integrity and maturity at a high level;
• Negotiation, persuasion, and dispute resolution abilities;
• Excellent capacity to compose reports;
• Ability to work under duress when meeting deadlines;
• Written and spoken English fluency;
• At least one Ghanaian language fluency;
• Awareness of at least one other Ghanaian language is advantageous.
• Microsoft Office proficiency;
• Having a license to practice as an oath commissioner is advantageous;
• Acceptance of a role in any part of the world.

 

OFFICER OF ASSISTANCE TO THE Executive OFFICER (AAO)

Responsibilities and Duties

• You will be responsible for the following duties as an Assistant Administrative Officer:
• Assisting the District Registration Officer in the administration and management of his or her office;
• At the district level, managing general administrative services such as transportation and inventory control;
• Managing the office’s calendar, coordinating meetings, and maintaining records; assisting the District office with general customer service;
• Responding to applicants’ queries about registration conditions, record changes, replacement and renewal exercises, records, and processes;
• Persons vouching for applicants who do not have birth certificates or valid passports are administered oaths.
• Educating applicants and people who vouch for them about the intent of vouching and the legal ramifications of lying under oath during the vouching process;
• ensuring that the district’s enrollment materials and logistics are used wisely and adequately accounted for;
• Supporting the preparation, preparing, and deployment of personnel and materials for out-of-office registration exercises;
• Performing any other duties that the Executive Secretary or his representative can delegate;

Experience and Qualifications

• A bachelor’s degree or equivalent professional qualification in the social sciences, law, business, computer engineering, science/information technology, or a related discipline from a recognized university;
• Prior to working with NIA, you must have at least one (1) year of post-qualification job experience that incorporates clerical and administrative skills.
• A minimum of three (3) months of NIA work experience;
• National Service has been shown to have been completed.

Skills and Competencies

• Excellent interpersonal and communication skills;
  Ability to work as a team; a strong sense of honesty and maturity;
• proactive and results-oriented
• Strong written and oral communication skills;
• Ability to compare data to source documents to ensure data integrity;
• Working with little to no oversight is a plus;
• Working under duress is a must;
• Written and spoken English fluency;
• Demonstrate excellent report writing abilities;
• It is advantageous to be fluent in more than one Ghanaian language.
• familiarity with computers;
• Possessing a license to practice as an oath commissioner;
• Acceptance of a role in any part of the country;

 

F. REGISTRATION OFFICER ASSISTANT (ARO)

Responsibilities and Duties

• You will be responsible for the following duties as an Assistant Registration Officer (ARO):
• Assisting the District Registration Officer (DRO) with the setup, management, and closure of a registration center at the end of a registration day;
• Assuring that registration materials and equipment are safely stored at the end of the day’s work;
• Assisting the DRO in informing applicants about registration conditions so that data can be recorded quickly and accurately;
• Following data collection standards and best practices, interviewing applicants and recording relevant personal details on the Registration Application Form;
• Supporting the District Office’s general customer service;
• Administering Challenge Forms to Applicants Who Have Been Challenged;
• Creating and sending regular reports to the DRO on new registrations, record changes, replacements, and renewals;
• On a weekly basis, assisting the District Registration Officer (DRO) in accounting for all facilities, logistics, forms, and materials used;
• Performing other duties as delegated by the Executive Secretary or his representative from time to time;

 

 

Experience and Qualifications

• A Bachelor’s Degree in Social Sciences, Law, Business, Computer Engineering, Science/Information Technology, or a related discipline from a recognized university, or an equivalent professional qualification or HND in a related discipline, is required;
• Prior to working with the NIA, you must have at least one (1) year of appropriate post-qualification work experience that incorporates basic information technology, computer networking, and hardware.
• A minimum of six (6) months’ experience working for NIA;
• National Service has been shown to have been completed.

Skills and Competencies

• Excellent interpersonal and communication skills;
• a strong sense of self-worth and maturity;
• Ability to function as part of a group;
• Ability to work with little or no supervision;
• results-oriented and constructive
• Working under duress is a must;
• Fluency in written and spoken English, as well as knowledge of at least one Ghanaian language
• Strong written and oral communication skills;
• Handwriting that is descriptive and legible;
• Demonstrate excellent report writing abilities;
• It is advantageous to have a working knowledge of more than one Ghanaian language.
• familiarity with computers;
• Having a license to practice as an oath commissioner is advantageous;
• Acceptance of a role in any part of the world.

 

G. Professional ENROLLMENT OFFICER ASSISTANT (ATEO)

Responsibilities and Duties

• You will be responsible for the following responsibilities as an Assistant Technical Enrollment Officer (ATEO):
• assisting the District Registration Officer (DRO) in the regular setup, maintenance, and closing of the District Registration Office;
• capturing the personal details of applicants as registered on the Registration Application Form into the enrolment system;
• Using a Mobile Registration Workstation (MRW), capture biometric information such as fingerprints, irises, and photos of applicants; ensuring accurate capture of data input(s) obtained from Assistant Registration Officer(s);
• Keeping track of the printer and print server to see if National Identity cards are in print;
• Applicants’ national identity cards are printed and issued;
• Notifying the District Registration Officer of any technical issues;
• ensuring the protection, security, proper accounting, and proper handling of registration materials and equipment assigned to the District Registration office; ensuring that applicants are treated with dignity, fairness, and impartiality; ensuring that applicants are served with respect, fairness, and impartiality;
• Providing the District Registration Officer with regular, weekly, and monthly activity reports; and performing any other duties that the Executive Secretary or his representative may delegate.

 

Experience and Qualifications

• A Bachelor’s Degree in Social Sciences, Law, Business, Computer Engineering, Science/Information Technology, or a related discipline from a recognized university, or an equivalent professional qualification or HND in a related discipline, is required;
• Prior to working with NIA, you must have at least one (1) year of appropriate post-qualification work experience that incorporates basic information technology, computer networking, and hardware.
• A minimum of six (6) months of work experience with NIA; proof of National Service completion.

 

Skills and Competencies

• a strong sense of self-worth and maturity;
• Excellent interpersonal and communication skills
• Excellent keyboarding abilities;
• Ability to enter large amounts of data quickly and accurately using word processing, spreadsheets, databases, or other computer software;
• Ability to perform routine tasks with great precision;
• Capacity to type at a rate of at least 40 words per minute
• The ability to convert data from a document to an electronic format;
• Ability to compare data to source documents to ensure data integrity;
• Ability to function as part of a group;
• proactive and results-oriented
• Working with little to no oversight is a plus;
• Working under duress is a must;
• Written and spoken English fluency;
• Ability to show outstanding report writing skills; Excellent, legible handwriting;
• It is advantageous to be fluent in more than one Ghanaian language.
• Highly tech savvy;
• Acceptance of a role in any part of the country;

 

5) Application Mode

The following documents should be included with your application:

• Certified photocopies of academic and professional certificates; Curriculum Vitae
• Three (3) referees’ addresses, including phone numbers and e-mail addresses;
• The applicant’s area and district of residence should be stated in the cover letter.

 

The application, along with the above-mentioned documents, should be sent to: THE EXECUTIVE SECRETARY NATIONAL IDENTIFICATION AUTHORITY P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA via the following link: https://recruitment.niaofficial.com

6) Salary and other terms and conditions of employment: As applicable in the public sector

Observation: 1.
All previously submitted unsolicited applications to NIA will be rejected;

2.
Only those who have been shortlisted will be contacted.